Luna Health, LLC (“Luna Health,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website or use our services.

1. What We Do

Luna Health provides administrative support services for pharmacy savings programs, including copay assistance, coupon card activation, program eligibility support, and direct-to-patient engagement services.

• We are not an insurance provider.
• We are not a healthcare provider.
• We are not a prescription maximizer program.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, prescription or medication-related details you voluntarily provide, and communication preferences.
• Usage Information: Pages visited, browser type, device identifiers, and cookies and similar technologies used to enhance your experience.

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Communicate with you regarding prescription savings opportunities, program updates, or account-related information
• Fulfill contractual obligations to partners or third-party administrators

We do not sell your personal information to third parties.

4. Sharing Information

We may share limited information with:

• Third-party partners that support copay assistance or patient engagement services
• HIPAA-compliant vendors assisting with data processing or communications
• Legal or regulatory authorities if required by law

Any shared information is limited to what is necessary to perform the intended service.

5. SMS Communications

If you opt in to receive SMS messages from Luna Health, you may receive informational and service-related text messages, including updates about prescription savings programs, eligibility assistance, or account notifications.

• Message frequency may vary
• Message and data rates may apply
• You may reply STOP at any time to opt out
• Reply HELP for support

Consent to receive SMS messages is not a condition of purchase.

6. SMS and Phone Number Privacy

Luna Health does not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for marketing purposes.

We may share limited personal data with vendors that help deliver SMS messages, such as messaging platform providers or telecommunications companies, solely for the purpose of providing the messaging service.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system can be guaranteed to be 100% secure.

8. Your Rights and Choices

You may:

• Request access to or deletion of your personal data
• Opt out of marketing communications at any time

To exercise your rights or ask questions about this Privacy Policy, contact us at: privacy@lunahealth.solutions